Help Desk



Read FAQ's

Submit a 
Help Ticket 

Watch videos

How To Guides

Ask in a Community 
Forum 
My Tickets

Submit a Help Ticket

If you have read the FAQ's, watched the instructional videos and read the how to guides, and still require assistance, please complete a Help Ticket.

Submit a Help Ticket and you will be assigned an Ecologist for general assistance, help with ecological survey techniques, and sampling requirements or a Technician for technical assistance with the Monitor app.

Once your ticket has been submitted you will receive an automated acknowledgement of receipt. We will provide a response within two working days (SA public holidays excepted). 

🎄 Please keep in mind when scheduling your EMSA support needs over the holiday period - the EMSA Help Desk will be closed from Monday 22nd December, re-opening Monday 5th January 2026 ðŸŽ„

Submit a Ticket

You can usually find this information by going to 'Settings' then 'About Device'
Please check this box if you expect to be in the field or otherwise unreachable in the near future
Submit Ticket